Which locations do you ship to?
We currently offer fixed shipping rates to Singapore, Malaysia, Australia, Brunei, Philippines, India, Thailand, Vietnam, Japan, and South Korea.

Can I order if I'm outside your delivery areas?
Yes! If you're located outside our standard delivery areas, feel free to contact us for a custom shipping quote. However, if you have access to a Singapore-based forwarding or proxy service, we recommend using that instead as it will likely work out cheaper than shipping directly to you.

When will my order ship?
Orders are processed within 2–3 working days (exc. weekends & public holidays), subject to stock availability.

When will my coffee be roasted?
All coffees dispatched will be within 14 days of roast and in the event that we do not have available stock of a particular coffee in your order, please note that it will be added to our next roast session on the immediate Saturday. Thereafter, your order will be dispatched the following Tuesday, once the roast has been deemed to pass quality control.

How will I know when my order has been shipped?
Once your order is ready to be dispatched, you'll receive an email with your courier details and tracking number. Within Singapore, delivery typically takes no more than 2–3 working days, though this may vary depending on the courier.

What if my order is delayed?
Occasionally, orders may be delayed due to factors beyond our control, such as disruptions to postal services, couriers, or customs agencies. We appreciate your patience and understanding in such situations, as we are unable to be held responsible for these delays.

Are there any customs or import duties I should know about?
Any customs or import duties incurred upon delivery are the responsibility of the customer. As these charges vary by country, we recommend contacting your local customs office for more information.